Refund policy

30-Day Money-Back Guarantee
We want you to love your Woosh. If you're not happy with it for any reason, contact us within 30 days of delivery and we'll refund your purchase, even if you've used it.

To request a refund, email us at info@wooshsports.com with your order number. No forms, no hassle. In some cases we may ask you to send the item back; if so, we'll email you a prepaid return label and instructions. Please don't send items back without contacting us first.

Custom engraving
Engraving is personalized and made to order, so the engraving fee ($5 per name) is not refundable. The guarantee still covers the Woosh holder itself: if you're not happy with an engraved Woosh, we'll refund the holder price. Please double-check the spelling of each name before you order, as we engrave the text exactly as entered. If your engraved item arrives damaged or defective, or the engraving doesn't match what you entered at checkout, contact us and we'll make it right at no cost.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Refunds
Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since we approved your refund, please contact us at info@wooshsports.com.

Questions? We're always happy to help at info@wooshsports.com.